Securus Technologies is one of the market leaders in the correctional sphere and has been so since the company started its operations in 1986. The company has been on a rapid expansion spree in the past few years and has acquired many small scale correctional firms to expand its business territory as well as outreach in the industry. The company is known for its effective range of prison products and services at low cost as well as the investigative solutions it provides. The company caters to the inmates as well as the law enforcement officers, and its services are backed by attentive customer service, which has workforce strength of over 1,000 customer care executive.
Securus Technologies has ensured over the years that the quality of its services remain consistent, which is why it has been able to garner so much appreciation in the industry. Securus Technologies has for years been one of the leaders in the correctional technology, and it is primarily due to the company’s focus on research and development. It has enabled the company to develop some of the most cutting edge technologies in the correctional sphere. The inmate communication services offered by Securus Technologies are among the best in the industry. The company has won the Gold Stevie Award, which is one of the most prestigious awards given in the corroborate world to honor excellence in service.
Securus Technologies also offers investigative solutions that are very popular among the law enforcement officers. The company recently published a web release, where it shared the content of the letters written to the company by the law enforcement officers. The law enforcement officers feel that the investigative solutions and services offered by Securus Technologies such as LBS and Investigative Pro would help in making communities safer, and much better.
Engineers at Securus Technologies have been creating patents and coming up with great software resolutions for years. This is a company that targets the prison system and ways that can improve technology inside of the prisons. This company has been around for years, but I did not become familiar with Securus until last year.
I utilized this company when I was looking for a software platform that will allow me to engage in video visitation without actually going to the prison. I could not believe that there were so many companies that offered similar products to what Securus was offering. The video visitation was new to me, but I was certain that it was something that was possible through the prison system because Apple was already promoting FaceTime through Apple devices. I knew that there had to be some way to engage in video visitation through the prison system as well.
What I would eventually discover is that more people were interested in what Securus had to offer. This became the company that would allow me to connect with friends and family members that were incarcerated even if I did not get a chance to travel to the prison. I found this to be very helpful for me, and the family members that I had on the inside were in prisons that utilized Securus technology.
It became evident that this would be one of the best platforms for building a communication system with family members that were too far away to visit on a regular basis. I decided that I would continue to use this platform for visiting when it came to larger meetings where my entire family could visit with some cousins when we had holiday celebrations. This has been one of the best things that could possibly happen for the prison system. I believe that it definitely saves money for the Department of Corrections because video visitation minimizes the staff that is needed to actually bring inmates out and watch over them for visitation.
I even believe that this is an increased safety measure because it allows people to visit from the comfort of home. I cannot imagine how many times I have dreaded going to the present just because I was in fear that a riot would break out during my visit. It has happened before, and I always was worried that this would be something that would happen again. I chose to engage in the video visitation because I knew that this would be a much easier way to connect with family. This really gives a lot of people back their time and money because they don’t have to worry about driving to a prison anymore.
The jail that I work for has taken a proactive stance on drugs in recent years like I have never seen before. Even since the no tolerance policy was implemented, it seems like even more drugs are in the jail than I can ever remember. I have been working at the visitor center and checking each person thoroughly before they come in the jail, and the amount of drugs I am finding is substantial. Even with more officers working to stop the problem, it feels like a dam that is about to explode.
In addition to watching the visitor center, we have officers do daily cell inspections and monitor all calls the inmates make. The trouble with the phone monitoring is simple, the inmates have developed a language of their own when they speak to family or friends, and those messaged are laced with instructions on how and where to get contraband into the jail. This is especially frustrating because the inmates do have the right to use the phone, so they exploit it any time they can.
Recently we had Securus Technologies send over some technicians that were going to help our team of officers get familiar with the new communications system they installed. The system was going to allow us to better monitor calls and to understand how to better pick up on conversations that were going to help us identify the sources of these illegal drugs getting in the jail.
Once I was trained on the LBS software, we began to spot opportunities to catch the bad guys in the act and then stop the flow of drugs into the jail. Each time they started a new route, we were on top of it quickly. I can say our jail is safer thanks to the system Securus Technologies installed in our facility.